Intro
If you’re not completely happy with a product you bought from our online store at generedge.us, you’re welcome to return it following our Refund Policy. Please rest assured, this Refund Policy doesn’t change or override our Warranty Terms & Conditions or any legal rights you have.
30-Day Money-Back Guarantee for Any Reason
If you’re not completely happy with your purchase, no worries! You can return any item bought from our online store at generedge.us for a full refund within 30 days of your purchase date. Just make sure the product is in its original condition and free from damage.
Returns must include all accessories
Please remember to include the original packaging when you return items. You are responsible for the shipping costs.
Once we receive your return, GENEREDGE will carefully inspect your product. If it’s not damaged, remains in its original condition, and includes the original packaging, we’ll happily issue you a refund for your purchase.
Please note that refund requests under our 30-day money-back guarantee need to be made within 30 days from the date of purchase. We won’t be able to process refunds for non-quality issues once this period has passed. If you made your purchase through a retailer rather than directly from our online store at generedge.us, kindly reach out to the retailer for your refund. For any concerns related to product quality, please refer to our Warranty Terms & Conditions.
GENEREDGE is not liable for:
Please be aware of the following when it comes to using GENEREDGE products: there’s a possibility of losing data while using our products, and if you’re returning personal items sent to GENEREDGE, please remember that you are responsible for any damage or loss that may happen during transit. Unfortunately, GENEREDGE is unable to provide refunds for items that are damaged while in transit.
