Frequently Asked Questions (FAQs)

What is GenerEdge?
GenerEdge is your trusted source for home comfort solutions, including heaters, fans, air purifiers, and other devices designed to make your home cozy, fresh, and energy-efficient.

Where is GenerEdge located?
Our headquarters are located at 377 Valley Rd, Clifton, NJ 07013, USA.

How can I contact GenerEdge?
You can reach us via email at info@generedge.com, call us at (888) 290-1688, or use our online contact form.

Orders & Shipping

Do you offer free shipping?
Yes! We offer free shipping on orders over $50 within the continental USA.

How long does shipping take?
Orders typically ship within 1–3 business days. Delivery times may vary depending on your location.

Can I track my order?
Absolutely. Once your order is shipped, you will receive a tracking number via email to monitor its progress.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 30 days of delivery. Items must be unused and in original packaging.

How do I return a product?
Contact our support team via email or phone to initiate the return. We’ll provide instructions and a prepaid return label if applicable.

Can I exchange a product?
Yes. Exchanges are available for items of equal value. Contact our support team to arrange an exchange.

Product Questions

Are GenerEdge products safe to use?
Yes! All our products meet strict safety standards and include user manuals for safe operation.

Do your heaters and fans have energy-saving features?
Many of our devices include energy-efficient technology such as adjustable thermostats, timers, and eco-modes to reduce power consumption.

How do I maintain my product for longevity?
Regular cleaning, following the user manual, and proper storage will help maintain your device. For detailed instructions, refer to the product manual or contact support.

Warranty & Support

Do your products come with a warranty?
Yes. Most GenerEdge products include a 1-year limited warranty covering manufacturing defects.

Q14: How do I claim warranty service?
A: Contact our support team with your order number and product details. We’ll guide you through the warranty process.

Q15: Can I get help if I have a problem with my product?
A: Absolutely! Our support team is available via phone, email, or live chat to assist you with any issues.

Tips & Recommendations

How can I choose the right heater or fan for my room?
Consider room size, product type (tower, pedestal, ceiling, etc.), and features like timers, oscillation, and energy efficiency. Check our detailed blog guides for more tips.

Can I use multiple devices together safely?
Yes, as long as you follow manufacturer instructions and avoid overloading electrical circuits.

Do you offer tips for improving indoor air quality?
Yes. Visit our blog for guides on air purifiers, ventilation, humidity control, and general home comfort tips.

Design Tip for FAQ Page:

Use accordion sections for each category so users can expand only what they need.
Include CTA buttons under each section like: “Shop Heaters”, “Browse Air Purifiers”, or “Contact Support”.
Add a search bar for users to quickly find answers.